When will I receive a new smart water meter?

    Please refer to the rollout schedule. Residents will receive a letter in their mailbox indicating when their installation is likely to occur.  

    My tap started spluttering after installation, what should I do?

    Following installation of the new water meter, there may be a build-up of air in the property’s water pipes. When residents first run a tap, this air will be pushed out and may cause a popping and spluttering effect in the tap. This is perfectly normal and will pass within 30-60 seconds. This can be expected from all taps in and outside the house.