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24 Apr 2020
Council's Customer Portal site, YourWater, is currently under development with pilot testing expected to commence in coming months ahead of the site launch later this year. From this site customers will be able to monitor daily water consumption. Email and SMS alerts can be set up to notify of water leaks or spikes in consumption.
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29 May 2019
Rollout of Council’s Smart Water Meter Network
has commenced in Charbon this week with Kandos to follow next week.
All the region’s main town centres and villages with
water supply connection are scheduled in the rollout that is expected to be
complete by 30 June 2020.
As part of the project, meters will be
installed free of charge to all households connected to town water after
Council secured $1.2m through the Australian Government’s Smart Cities and
Suburbs Program.
The Smart Water Meter Network will provide an estimated $445,000 annual
cost saving to ratepayers by detecting leakages in real time.
“In 2015/16, 140 million litres of water was lost due to leakages,”
Council’s General Manager Brad Cam said.
“The new meters will relay data on an hourly basis to Council, allowing
Water Teams to act promptly.
“Residents will be able to manage their future usage by accessing a
customer portal which will provide real time data on the amount of water they
are using daily. This customer portal is currently in development and is expected
to be launched May 2020.”
As part of the rollout, households will receive a letter
from Council advising when a new smart water meter will be installed at the
property as well as information on the installation process.
Following installation of the new water meter, there may be
a build-up of air in the property’s water pipes. When residents first run a
tap, this air will be pushed out and may cause a popping and spluttering effect
in the tap. This is perfectly normal and will pass within 30-60 seconds. This
can be expected from all taps in and outside the house.